Massive provision made by Lloyds for for mis-selling PPI policies
Lloyds has set aside a provision of the massive sum of £3.2 billion as compensation for mis-sold payment protection insurance (PPI). The move will now increase the growing calls for the other major lenders to take similar steps and follows the recent highly significant High Court decision which effectively obliges the banks to proactively assess all the policies sold and to actively contact any customers possibly mis-sold these types of policy.
However, Lloyds have not yet gone as far as the FSA rules, which were ultimately endorsed by the High Court, require. Those rules require the banks to contact all past purchasers of PPI, inviting them to lodge a claim if appropriate, whereas the Lloyds position does not go as far as “inviting” the customer to lodge a claim. To it’s credit, Lloyds has designated phone numbers for customers and will have a complaints procedure to complete online.
Those whose recent claims have been put on hold pending the outcome of the recent High Court case will be processed without any further prompting, she said.
Last year, the FSA estimated that if the UK’s banks contacted past customers, approximately 20% may respond, which ultimately could result in claims worth a total of perhaps £3billion. Under the FSA rules, given the obligation on the banks and other PPI sellers to actively invite and later customers, the figure is likely to be considerably higher than £3billion.